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PULSE OS · Live DemoBring us a brief
HQ Console

The pulse of 750+ floors.*

Last sync: 16:03:32 · auto-refreshing
Network NPS
58+6%
Footfall · today
14,820+12.4%
Test-ride conv.
49.3%+3.1%
Booking conv.
14.8%+0.4%
Network NPS · 7d
+6 vs LW
58
Promoters − Detractors
Customer Journey Funnel
From walk-in to delivery — last 7 days
13.0% end-to-end
FootfallCheck-inTest RideQuoteBookingDelivery035070010501400
Capture Rate
86.2%
of walk-ins now logged via QR + WhatsApp
Median response time 7 min
Sentiment Pulse · 7d
AI-tagged feedback across 750+ floors
● Positive● Neutral● Negative
MonTueWedThuFriSatSun0255075100
Live Feedback Stream
AI-classified · realtime
streaming
Aarav S.
4m ago
Bengaluru — Indiranagar

"Test ride was smooth, executive Rohit explained battery removal really well."

#test-ride#staff#battery
NPS 9whatsapp
Diya P.
11m ago
Mumbai — Bandra

"Loved the scooter but waited 35 minutes for the test ride slot."

#wait-time#test-ride
NPS 6qr
Rehan K.
18m ago
Delhi — Karol Bagh

"Sales person didn't share finance options. Felt pushed towards the top variant."

#finance#pushy-sales
NPS 3voice
Ishita R.
22m ago
Pune — Koregaon Park

"Booking flow on the tablet was crisp. Got my OTP, done in 6 minutes."

#booking#speed
NPS 10in-store
Karthik M.
29m ago
Chennai — T. Nagar

"AC was off, showroom felt hot. Battery demo unit was not charged."

#showroom#demo-unit
NPS 4whatsapp
Sneha V.
41m ago
Hyderabad — Jubilee Hills

"Got a follow up call within 2 hours. They knew exactly which model I rode."

#follow-up#personalisation
NPS 8voice
Aditya N.
55m ago
Ahmedabad — Satellite

"Liked VX2 Plus colors. Would love a longer test route."

#product#test-ride
NPS 7qr
Pooja D.
64m ago
Jaipur — Vaishali

"Walked out — nobody approached me for 12 minutes."

#staffing#walkout
NPS 2qr
Day-in-the-life replay

One PULSE ID. Every touch.

Pick a customer. Watch every interaction VIDA had with them — from a QR scan to ownership — in one cinematic timeline.

1 / 8
  1. Day 0 · 11:42QR Scan
    Scanned QR at door
    Profiled as ICE-switcher · range + cost top concerns · 30-day timeline
  2. Day 0 · 12:08In-store
    Test ride · VX2 Plus
    8 km loop · battery removal demo · executive Rohit
  3. Day 0 · 14:30WhatsApp
    Post-visit nudge
    Personalised: range comparator vs his Activa 6G — '74% fuel savings/yr'
  4. Day 1 · 10:15Voice AI
    AI voice follow-up
    Answered EMI in Hindi · routed to finance specialist
  5. Day 3 · 16:50In-store
    Booking confirmed
    VX2 Plus · ₹3,499 EMI · trade-in initiated
  6. Day 9 · 11:00Delivery
    Delivery
    RTO, insurance bundled · PULSE ID upgraded to OWNER
  7. Day 32 · 09:20WhatsApp
    First service reminder
    Auto-routed to nearest charging point · slot pre-booked
  8. Day 180 · —Referral
    Owner-led test ride
    Aarav invited 2 friends · 1 booked · ₹2k VIDA Edge credit earned
Next Best Action
AI · 87% conf
Trigger referral campaign — 90-day owner mark

Aarav hit 90 days of ownership with zero complaints + 1 confirmed referral. ICE-switchers at this mark convert friends at 2.8× baseline.

via WhatsApp
+1.4 referred bookings / 30d
Auto-play tour · for leadership

Welcome to VIDA. We'll remember you for life.

One scan · 60 seconds · zero app. From your first test ride to your first service to your next bike — one PULSE ID, always you.

Layer 01
Gamified QR Profile

60 seconds. A profile for life.

Five quick taps — buyer type, concerns, timeline. The customer is profiled before they even take a test ride. Every subsequent interaction (WhatsApp, voice, service, repurchase) auto-personalises to this rider.

  • Branches content for First-time, ICE-switcher, EV-upgrader
  • Concerns drive the WhatsApp + voice scripts
  • Same PULSE ID covers ownership, service, referral
  • Profile grows richer at every touchpoint — not just at QR
1 / 5

PULSE OS · concept demo · data shown is illustrative · *Dealership count as provided by VIDA / Hero MotoCorp

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